Terms of service

What ChikitsaLink is

ChikitsaLink is software a private medical practice uses to manage its records, appointments, consultations and fees.

ChikitsaLink does not provide medical care and does not give medical advice. Clinical decisions, and the accuracy of anything recorded in a patient’s record or written on a prescription, are the responsibility of the treating doctor.

Accounts

Practice accounts are created by ChikitsaLink on request; there is no self-registration. Sign-in is by Google account only. You are responsible for the security of that account, and for who you invite into your practice.

Staff accounts have restricted access by role. You must not attempt to reach data outside what your role allows, or another practice’s data.

Plans and payment

Plans are set and changed by ChikitsaLink. There is no online checkout, no card kept on file and no automatic renewal charge. A trial period may be included when your practice is created; when it ends, the practice falls back to Starter entitlements rather than losing access to its data.

Prices are stated in Bangladeshi taka. Plan entitlements are enforced by the platform, and a feature outside your plan will not run.

Consultation fees and payouts

Where a practice collects fees through the platform, the fee is set by the practice. Payments are collected through the payment provider and held against the practice’s balance, which the practice may ask to withdraw to a nominated account.

Any dispute about a consultation fee is between the patient and the practice. Refunds are handled by arrangement and are not automated in the platform.

Video consultations

A consultation runs for fifteen minutes and ends automatically. Consultations are not recorded; written notes may be stored with the appointment. Call quality depends on the network and devices involved, which are outside our control.

Acceptable use

• Do not use ChikitsaLink to give or seek emergency medical care. In an emergency, seek care in person.
• Do not enter information about a person without a lawful basis to do so.
• Do not attempt to bypass access controls, probe other practices’ data, or disrupt the service.
• Do not use the platform to send unsolicited messages to patients.

Availability

We aim to keep ChikitsaLink available and working, but the service is provided as it is, without a guaranteed uptime commitment. Parts of it depend on third-party providers for video, payments and message delivery.

Your data, and ending an account

A practice’s clinical records remain the practice’s. We process them to operate the platform, as described in our privacy policy.

A practice may ask us to close its account at any time, and we will help you retrieve your records. We may suspend an account being used in breach of these terms, or where we are required to.